Coronavirus: most asked questions

Coronavirus: most asked questions

Since the outbreak of the Coronavirus (COVID-19), we have been monitoring the situation minutely and are doing everything possible to assist you with your upcoming travel plans. Here, you'll find up-to-date answers to the most asked questions.

Last updated: Monday 03 August 2020, 15:40 / 3:40 PM (Amsterdam time)

Top 5 most asked questions

Find your answer by topic

Refunds and travel vouchers

Refunds and travel vouchers

Need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? Check the most asked questions about this topic.

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Using a travel voucher

Using a travel voucher

Have you received a travel voucher, but don’t know how to use it yet? We’ve answered the most asked questions about using travel vouchers.

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Rebooking and cancellation

Rebooking and cancellation

If you need to change or cancel your travel plans because of the coronavirus, you have multiple options. It’s also possible that the airline has to cancel your trip.

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Updates about travel routes

Updates about travel routes

The countries that allow air travel are constantly changing. Check the latest updates about our travel routes and flights operated by partner airlines.

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At the airport and on board

At the airport and on board

Preparing for your trip is more important than ever. We’re here to guide you through your journey so you can travel with confidence.

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Pets and Unaccompanied Minors

Pets and Unaccompanied Minors

If your child is making their first trip by themselves or you’re travelling with your furry friend, you’ll most likely find your answer here.

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Flying Blue

Flying Blue

What impact does the pandemic have on your membership level, and what happens with booked reward tickets? We’ve gathered the most essential information.

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Contact us

Contact us

If you can’t find the answer to your question, feel free to contact us.

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