Coronavirus: most asked questions

At the airport and on board

Preparing for your trip is more important than ever. We’re here to guide you through your journey so you can travel with confidence.

Prepare your trip: face masks

Until at least 31 August 2020, you’re required to wear a face mask from the first boarding call until you have left the aircraft to prevent the further spread of the virus. Without one, we cannot allow you to board. We strongly advise you to wear a face mask at the rest of the airport as well.

Passengers up to 10 years old and passengers who can’t wear face masks because of medical reasons are exempted from this requirement.

At some destinations, wearing masks is required in public areas, including the airport. At Amsterdam Airport Schiphol, passengers aged 13 and up are required to wear a mask at check-in, during security checks, at the gate, and in areas where it’s not possible to stay 1.5 metres away from other passengers. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport.

Requirements

You can buy a face mask, or make your own. It should fit snugly against the side of your face and cover the nose, mouth and chin and should consist of at least 2 layers of tightly woven fabric, such as cotton or linen.

If the face mask gets wet or dirty, you need to change to a new one. You must wear a new face mask every 4 hours. Make sure to bring enough masks with you to last the entire journey.

Wearing a face mask

When putting on your mask, make sure to cover your nose, mouth and chin. Use the loops or ties to remove your mask and do not touch the mask itself. Wash your hands with water and soap or use disinfectant hand gel immediately.

Eating and drinking

You can temporarily remove your mask while eating or drinking. Make sure to follow the instructions on how to remove and put on your mask. Store your mask in a clean space (e.g. in the original packaging or in a clean plastic bag). You’re not allowed to slide your mask under your chin or put it on your head.

Before your trip

Health requirements and additional documents

We advise you to check the health requirements (e.g. wearing a face mask) and additional entry documentation of the country you’re travelling to on their government’s website. Some countries won’t let you enter without the proper additional documents related to the outbreak of the coronavirus. Make sure to check the requirements shortly before your trip.

Coronavirus tests

To prevent the further spread of the coronavirus, some countries require passengers to get a coronavirus test. Not sure whether this is the case for the country you're travelling to, or need more information? Make sure to check their government's website.

Latest flight information

You can check your flight status in the tracker or in My Trip. Please make sure to do this regularly, as all flights are subject to change and push messages might be sent with a delay because of the high volumes. 

Check flight status

At the airport

When to arrive at the airport

Due to the health measures and the fact that more passengers are travelling again, we recommend that you arrive at the airport at least 2 hours prior to departure of your European flight. Have an intercontinental flight? In that case we recommend you arrive at least 3 hours prior to departure.

Health measures at the airport

Hygiene and social distancing measures are taken to ensure your safety. When you arrive at the airport, please make sure you follow instructions given to you by airport staff. We’ve added floor marks, signs and transparent screens to make sure there’s enough distance. We regularly clean and disinfect all desks and self-service kiosks. If you’re bringing someone with you to say goodbye, we recommend you do so outside instead of in the departure halls.

Watch our video to see the health measures we’ve taken

Lounges at Amsterdam Airport Schiphol

The Schengen KLM Crown Lounge is opened from 06:00 until 12:00. When this lounge is closed, you’re welcome to go to the Non-Schengen KLM Crown Lounge instead, which is opened from 07:00 until 09:00. This lounge is located between the E and F pier at Schiphol Airport. Show your travel documents at the documentation check to enter the Non-Schengen area.

You can still grab something to eat or drink at our catering facilities, which have been adapted to provide you with a safe service. The Blue bar and restaurant remain closed.

Lounges at other airports

As a result of prevention measures all over the world, other lounges might have changed opening hours. Please check the latest status of your lounge at the airport.

Before you board

Temperature measures and health checks

At some airports, your health might be checked during check-in or boarding. You could also receive a questionnaire, for example. This varies per country and airport.

At Amsterdam Airport Schiphol, your temperature will be checked if you're flying to Canada. Flying somewhere else? Depending on your destination, your temperature might be checked as well. We’ll have to check for symptoms if you’re flying to South Korea or Singapore. When you’re showing clear signs of illness during check-in or boarding, you’ll be referred to Airport Medical Services for a health check and a fit-to-fly certificate.

Boarding process

For the most part, we’re resuming the regular boarding process. This means that we first invite our Business Class and SkyPriority passengers to embark the aircraft.

At many airports, we use zone boarding. If this is the case, you can find your zone on your boarding pass; the zone depends on your travel class, fare type and frequent flyer level. Passengers in zone 1 are the first to board, followed by zones 2 through 5.

As always, passengers with reduced mobility and families with babies under the age of 2 can pre-board.

Sometimes, a bus will bring you from the gate to the aircraft at Amsterdam Airport Schiphol. We aim to let no more than 40 passengers on each bus, when possible.

Please be aware that you have to wear a face mask from the first boarding call. Without one, you won’t be allowed to board. We also advise you to keep your distance from others (1.5 metres).

On board

Disinfecting the aircraft

Good hygiene is and has always been our priority. We’ve taken extra measures when it comes to the cleaning and maintenance of our aircraft before you embark. Every day, our aircraft are thoroughly cleaned with approved disinfectants. During the flight, the air in our aircraft is continually renewed with fresh air drawn in from outside. Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters which capture 99,99% of viruses and bacteria, including coronaviruses.

Catering

The catering might be different from what you’re used to from us.

On European flights, you’ll receive a box containing a sandwich in Economy Class. In Business Class, you’ll receive a box created by Dutch designer Marcel Wanders with breakfast, lunch or dinner.

On intercontinental flights, you’ll receive a bag containing snacks, fruit and drinks. Additionally, we serve a salad, a hot meal, and a dessert in Economy Class. In Business Class, we serve a salad, a hot meal, a dessert and cheese and crackers with tableware created by Dutch designer Marcel Wanders.

On all flights, we serve soft drinks, wine and beer at mealtime. Coffee and tea are available upon request.

Unfortunately, it’s not possible to order a special meal right now.

Extra measures during the flight

Following the general guidelines about social distancing, we aim to maximise space between passengers by keeping seats empty when possible. However, because of an increasing number of travellers, passengers might be seated next to each other. Our main goal, however, is to offer you and our crew a safe flight, that's why we have taken several hygiene and safety measures.

On intercontinental flights, pillows are available on request in Economy Class.

Our aircraft are equipped with so-called coronakits, in case a passenger unexpectedly shows any signs of illness during the flight. These kits contain Personal Protective Equipment (PPE) for passengers and our staff to limit the risk of an infection on board.