Coronavirus: most asked questions

Refunds and travel vouchers

Do you need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? Check the most asked questions about this topic.

Requesting a voucher or cash refund

First things first: we recommend you to review the refund conditions so you know what your options are. Multiple variables are at play, such as who cancelled the flight. When you request a travel voucher or cash refund, we’ll help you as soon as possible.

Request a voucher or refund

Questions about refunds and compensations

Questions about travel vouchers