Coronavirus: most asked questions

Pets and Unaccompanied Minors

Whether your child is taking their first trip by themselves or you’re travelling with your furry friend, we’ll provide you with the latest updates on travelling during these unprecedented times.

Unaccompanied Minors

Our Unaccompanied Minor service has been temporarily adjusted. You can request this service if your child is at least 8 years old at the time of the flight. If your child is between 15 and 17 years old, he or she is not permitted to travel alone at this moment.

The Unaccompanied Minor service is only available on direct KLM flights. Please do not combine two separate bookings, as this service is not available during transfers.

Health requirements and additional documents

At the airport, you’ll be asked to declare that your child is healthy and fit to fly. You’ll also need to agree that depending on the destination, your child could be subjected to a health screening (e.g. a temperature check) under supervision of the staff accompanying your child.

Your child must be in possession of all required travel documents. We advise you to check the health requirements and additional entry documentation of the countries your child is travelling to and from on their governments’ websites. Make sure to check the requirements shortly before the trip, as they often change.

At the airport

At Amsterdam Airport Schiphol, check-in for Unaccompanied Minors is temporarily at desk 9 in Departure Hall 2. At some destinations, wearing masks is required in public areas, including the airport. Make sure to check the health requirements of the airports your child is travelling to and from and follow the instructions at the airport.

Read more about wearing face masks at Amsterdam Airport Schiphol

On board

Until at least 31 August 2020, all passengers aged 10 and up are required to wear a face mask to prevent the further spread of the virus. Make sure to bring enough face masks, as they are not provided by us. Without a face mask, we cannot allow your child to board.

Read more about wearing face masks on board

View more information about our Unaccompanied Minor service

Travelling with pets

Are you flying with KLM and transferring at Amsterdam Airport Schiphol? You’re still allowed to take your pet with you in the cabin. Sadly, it’s not possible to bring your pet in the hold until 31 October 2020. It would really help us if you make the reservation for your pet close to your departure date, but at least 48 hours before departure, so that our Customer Contact Centre can focus on bringing people home.

Do you have an existing booking with a reservation to bring your pet in the hold, and do you have a transfer at Schiphol Airport? We’ll contact you as soon as possible.

If Amsterdam Airport Schiphol is your departure airport or your final destination, you’re still allowed to bring your pet in the hold. The regular requirements apply.

View the regular requirements to bring your pet