Special Conditions form part of the General Conditions of Carriage. Special Conditions contain the applicable rules that arise from local laws and regulations and that apply specifically in a particular country or region. Special Conditions may therefore deviate from the General Conditions of Carriage. You are expected to always read both the General Conditions of Carriage and the applicable Special Conditions of the country or region where you book your ticket.
You can book flights for a maximum of 9 passengers (adults and children) per booking. Each adult may accompany an infant traveling on their lap.
Your booking is confirmed when you receive a booking reference. A confirmation e-mail containing all of the details of your booking will also be sent to the e-mail address you provided.
Keep in mind that, in accordance with the provisions of the EU regulation, the customer's right to withdrawal does not apply to airline tickets.
Fares quoted include all taxes, except where taxes are collected locally at the airport. Fares are only guaranteed when you have a booking reference.
To pay online, you need a debit or credit card. The payment will be debited immediately from the card by KLM. In some countries, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods.
Payment is fully secured by encryption conforming to the highest industry standards.
Special conditions for the Netherlands website Online Dispute Resolution
According to European legislation, all online traders are obliged to include a link to the European Commission‘s Online Dispute Resolution portal.
KLM is registered as a trader in this portal, but please note that we are not cooperating with any alternative dispute resolution body in this country and do not agree to using such a body. We aim to resolve any issues with our customers directly. Complaints submitted via the European Commission’s Online Dispute Resolution portal will therefore not be handled. Please use our online request form above if you would like to make a complaint.
You can make a complaint online via our website.