Special Conditions

When booking a flight with KLM, you agree to our General Conditions of Carriage for both you and your baggage. Make sure to read these additional conditions as well.

About these special conditions

The below conditions are part of our General Conditions of Carriage and may include specific additions that only apply for the selected country website.

Read the full General Conditions of Carriage

Online booking

You can book online flights for a maximum of 9 passengers (adults and children) per booking. Each adult may accompany an infant traveling on their lap.

Your booking is confirmed when you receive a booking reference. A confirmation e-mail containing all of the details of your booking will also be sent to the e-mail address you provided.

Keep in mind that, in accordance with the provisions of the EU regulation, the customer's right to withdrawal does not apply to tickets purchased via our website.

Fares

Fares quoted include all taxes, except where taxes are collected locally at the airport. Fares are only guaranteed when you have a booking reference.

Online payment

To pay online, you need a debit or credit card. The payment will be debited immediately from the card by KLM. In some countries, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods.

Payment is fully secured by encryption conforming to the highest industry standards.

Special conditions for the Netherlands website

Online Dispute Resolution

According to European legislation, all online traders are obliged to include a link to the European Commission‘s Online Dispute Resolution portal.

Go to the European Commission's Online Dispute Resolution portal

KLM is registered as a trader in this portal, but please note that we are not cooperating with any alternative dispute resolution body in this country and do not agree to using such a body. We aim to resolve any issues with our customers directly. Complaints submitted via the European Commission’s Online Dispute Resolution portal will therefore not be handled. Please use our online request form above if you would like to make a complaint.

You can make a complaint online via our website.

Make a request